Terms of Service
Vacation Inn LA | Last updated July 18, 2025
These Terms of Service ("Terms") govern your use of Vacation Inn LA LLC and Vila Estates Inc. websites and services. BY USING OUR WEBSITES, SUBMITTING ANY FORMS, REQUESTING BOOKINGS, OR USING OUR SERVICES, YOU AGREE TO THESE TERMS.
1. Website Use and Services
1.1 Company Services
Vacation Inn LA is a property management company providing short-term, medium-term, and long-term vacation rental services. Our website allows users to:
- Browse our property portfolio
- Submit booking inquiries
- Apply for property management services
- Access general information about our services
1.2 Website Information Disclaimer
All property descriptions, photos, pricing, and availability information on our website is FOR INFORMATIONAL PURPOSES ONLY and subject to change without notice. WEBSITE INFORMATION DOES NOT CONSTITUTE A BINDING OFFER.
1.3 Booking Inquiry Process
Submitting a booking inquiry through our website does not create a reservation. All bookings require:
- Personal follow-up communication from our team
- Execution of a separate rental agreement
- Completion of screening requirements
- Payment confirmation
2. Website Terms and User Responsibilities
2.1 Acceptable Use
Users must:
- Provide accurate information in all forms
- Use the website for legitimate business purposes only
- Comply with all applicable laws
- Respect intellectual property rights
2.2 Prohibited Activities
Users may not:
- Submit false or misleading information
- Attempt to circumvent website security measures
- Use automated systems to access the website
- Interfere with website functionality or other users
2.3 Form Submissions
By submitting any form on our website, you:
- Consent to receive communications from us
- Acknowledge that information accuracy is your responsibility
- Agree that we may verify submitted information
3. Property Management Services
3.1 Owner Applications
Property management applications are subject to:
- Our approval process and criteria
- Separate management agreements
- Property inspection and evaluation
- Background and financial verification
3.2 Guest Screening Standards
- Stays under 30 days: Identity and payment verification
- Stays 30+ days: Comprehensive screening including employment verification, references, income documentation, and background checks
- All guests must be 21+ years old and provide government-issued ID
4. Pricing and Availability Disclaimers
4.1 Pricing Information
- Website pricing is subject to change without notice
- Quoted prices are estimates and not binding
- Final pricing is established only in signed rental agreements
- We reserve the right to correct pricing errors at any time
4.2 Availability Information
- Website availability calendars are for reference only
- Actual availability confirmed only through direct communication
- We reserve the right to modify availability without notice
- Properties may become unavailable between inquiry and confirmation
4.3 Property Information
- Property descriptions and amenities subject to change
- Photos may not reflect current property condition
- We reserve the right to substitute comparable properties if necessary
5. Intellectual Property
5.1 Website Content
All website content, including text, images, logos, and property photographs, is owned by Vacation Inn LA or licensed to us and protected by copyright and trademark laws.
5.2 Limited License
We grant you a limited, non-exclusive license to view website content for personal, non-commercial use only.
6. Limitation of Liability and Indemnification
6.1 Website Disclaimers
OUR WEBSITE AND INFORMATION ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
6.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability to consumer users is limited to $100 or the amount you paid us, whichever is greater
- This limitation does not apply to separately contracted business relationships (e.g., property owners); such relationships are governed by their own agreements
- We are not responsible for website interruptions, errors, or technical failures
- We are not liable for indirect, incidental, consequential, or punitive damages
- We are not liable for third-party content or links
- We are not liable for delays or failures resulting from events outside our reasonable control, including but not limited to acts of God, natural disasters, labor strikes, internet outages, pandemics, or third-party system disruptions
6.3 Indemnification
You agree to indemnify and hold harmless Vacation Inn LA LLC, Vila Estates Inc., and our employees from any claims, damages, costs, or expenses arising from your use of our website or violation of these Terms.
7. Dispute Resolution
7.1 Governing Law
These Terms are governed by California law, without regard to conflict of law principles.
7.2 Mandatory Arbitration
ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR OUR WEBSITE MUST BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION. This includes:
- All contract, tort, statutory, or other legal claims
- Claims arising before these Terms took effect
- Claims that may arise after termination of these Terms
7.3 Arbitration Rules
- Arbitration conducted under American Arbitration Association (AAA) Consumer Arbitration Rules
- Arbitration held in Los Angeles County, California
- Single arbitrator appointment
- Each party pays their own attorney fees and costs
- For claims under $5,000, we will pay all AAA fees
7.4 Class Action Waiver
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All disputes must be brought in individual capacity only.
7.5 Small Claims Exception
Either party may bring qualifying claims in small claims court instead of arbitration.
8. Modifications
We may modify these Terms at any time by posting updated Terms on our website. Continued use constitutes acceptance of modified Terms.
9. Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
Contact Information
Email: info@vacationinnla.com
Phone: +1 (818) 579-4165