Privacy Policy
Vacation Inn LA | Last updated July 18, 2025
Vacation Inn LA LLC ("Vacation Inn LA", "we", "us", or "our") and its subsidiary company Vila Estates Inc. value user privacy. This Privacy Policy describes how we collect, store, use, and share personal information from those who visit our websites, request bookings, apply for property management services, or use our services ("Services").
This Policy applies to vacationinnla.com and vilaestates.com.
BY USING OUR WEBSITES OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY AND OUR TERMS OF SERVICE.
Information We Collect
Guest Booking Inquiries:
- Contact information (first name, last name, phone number, email address)
- Booking preferences and requested dates
- Communication records and correspondence
Property Owner Applications:
- Contact and property information submitted through owner application forms
- Property details, ownership documentation, financial information
- Communication records regarding management services
Completed Bookings (Post-Contract):
- Personal details (full name, address, date of birth)
- Government-issued ID and payment verification documents
- Emergency contact information
- Guest screening results based on stay length
- Stay history and booking records
- Communication records with our team
Website Usage Data:
- IP address, browser type, operating system
- Website pages visited, time spent, referring websites
- Cookie and tracking data (see Cookie Policy)
- Form submissions and website interactions
Property and Operational Data:
- Property condition documentation before/after stays
- Incident reports and maintenance records
- Security camera footage from exterior property areas only
- Guest feedback and reviews
How We Use Your Information
For Booking Inquiries:
- Processing and responding to booking requests
- Communicating about availability and pricing
- Following up on incomplete inquiries
For Property Management:
- Evaluating property management applications
- Providing property management services
- Marketing properties to potential guests
- Coordinating maintenance and cleaning services
For Completed Bookings:
- Conducting appropriate guest screening based on stay length
- Managing reservations and guest communications
- Ensuring property security and compliance
- Processing payments through third-party processors
- Maintaining guest history for future bookings
General Business Operations:
- Improving our website and services
- Legal compliance and tax obligations
- Preventing fraud and maintaining security
- Marketing our services (with consent)
Information Sharing
We share information with:
- Our in-house teams (cleaning, maintenance, customer service, management)
- Payment processors for transaction processing only
- Professional service providers (accountants, lawyers, insurance) under confidentiality agreements
- Legal authorities when required by law or legal process
- Property owners (only when necessary to fulfill a guest request, resolve issues, or manage property-related matters requiring owner involvement)
We do NOT:
- Share guest information with online travel agencies or booking platforms
- Sell personal information to third parties
- Share information for marketing purposes without explicit consent
Data Retention
- Booking inquiries: 2 years or until you request deletion
- Property owner information: Duration of management relationship plus 7 years
- Short-term stays (under 30 days): 7 years for tax/accounting purposes
- Medium/long-term stays (30+ days): 7 years after contract termination
- Website usage data: 2 years
- Security and incident data: As required by law or insurance requirements
Text Message Consent and Opt-Out
By providing your phone number, you may receive text messages from Vacation Inn LA related to your stay, booking inquiries, or property management discussions. Message and data rates may apply, and message frequency may vary.
We do not share personal information, including phone numbers or message content, with third parties for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of receiving text messages at any time by replying “STOP” to any message or by contacting us at info@vacationinnla.com.
Your Privacy Rights
All Users:
- Access your personal information
- Correct inaccurate data
- Request deletion (subject to legal retention requirements)
- Restrict processing
- Withdraw consent for marketing communications
California Residents (CCPA Rights):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell personal information)
- Right to non-discrimination for exercising CCPA rights
To exercise these rights, contact us at info@vacationinnla.com.
Security and Data Protection
We implement reasonable physical, electronic, and administrative safeguards to protect your information, including:
- Encryption for sensitive data transmission
- Access controls and employee training
- Regular security assessments
- Secure data storage practices
IMPORTANT LIMITATION: No data transmission or storage system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security, and you provide information at your own risk.
International Data Transfers
Your information may be processed outside the United States. We ensure appropriate safeguards are in place for any international data transfers.
Contact Information
Email: info@vacationinnla.com
Phone: +1 (818) 579-4165